Certificate in BPO & Call Centre (CBCC)

Course Description

Start Your Career in the Fast-Growing BPO & Customer Service Industry!

The Certificate in BPO & Call Centre (CBCC) is a job-oriented professional course designed to prepare students for careers in Business Process Outsourcing (BPO), Customer Support, Call Centres, Technical Support, Telecalling, and Customer Relationship Management (CRM).

বর্তমান সময়ে BPO ও Call Centre Industry ভারতের অন্যতম দ্রুত বর্ধনশীল কর্মক্ষেত্র। এই কোর্সে শিক্ষার্থীরা Computer Fundamentals, MS Office, Communication Skills, Spoken English, Voice & Accent Training, Customer Handling Techniques, E-mail & Chat Support, Soft Skills এবং Professional Workplace Behaviour সম্পর্কে সম্পূর্ণ Practical Training পাবে।

Students will develop strong communication skills, confidence, customer service techniques, and computer proficiency required to work in domestic and international BPO companies.

By the end of this course, learners will be ready to work as Customer Care Executives, Call Centre Agents, Process Associates, Chat Support Executives, and Back Office Professionals.

Course Highlights

• ✔ 100% Practical & Job-Oriented Training
• ✔ Spoken English & Communication Skills
• ✔ Voice & Accent Training
• ✔ Customer Service & Call Handling
• ✔ MS Office (Word, Excel & PowerPoint)
• ✔ E-mail & Chat Process Training
• ✔ Personality Development
• ✔ Mock Interviews & HR Sessions
• ✔ Industry-Oriented Curriculum
• ✔ Certificate on Successful Completion
• ✔ Placement Assistance

Learning Outcomes

After completing this course, students will be able to:

• Handle Customer Calls Professionally
• Communicate Fluently in English
• Write Professional E-mails
• Provide Chat Support Services
• Use MS Office Efficiently
• Manage Customer Complaints
• Develop Confidence & Personality
• Work in Domestic & International BPO Companies

Who Can Join?

• 10th Pass Students
• 12th Pass Students
• College Students
• Freshers
• Job Seekers
• Housewives
• Working Professionals
• Anyone interested in Customer Service & BPO Careers

Career Opportunities

After completing this course, students can work as:

• Customer Care Executive
• BPO Executive
• Call Centre Executive
• Telecaller
• Customer Support Associate
• Technical Support Executive
• Chat Support Executive
• E-mail Support Executive
• CRM Executive
• Back Office Executive
• Process Associate
• Help Desk Executive

Course Duration

• Duration: 4 Months
• Eligibility: 10th Pass or Above
• Mode: Offline / Online / Hybrid
• Training: 100% Practical
• Certificate: Awarded after successful completion
• Placement Assistance: Available

Why Choose ITACAREDI SKILLS COLLEGE?

At ITACAREDI SKILLS COLLEGE, we believe that employability is built through practical skills and confidence. আমাদের Industry-Oriented Training Program-এর মাধ্যমে শিক্ষার্থীরা শুধু Computer ও Communication Skills নয়, বরং Professional Behaviour, Customer Handling Techniques, Interview Skills এবং Workplace Readiness অর্জন করে। Live Practice Sessions, Mock Interviews এবং Placement Assistance-এর মাধ্যমে আমরা প্রতিটি শিক্ষার্থীকে একটি সফল Career-এর জন্য প্রস্তুত করি।